$9.95 Flat Rate Shipping or FREE Shipping on Orders Over $100 Australia Wide

We want to make the process of ordering online from Prambasket Australia a simple and customer friendly experience. If you have any problem please email us at admin@prambasket.com

ORDERING ONLINE
To read about our internet policies click on the links below.

Payment
Shipping and Delivery
Returns and Refunds
Security
Privacy

PAYMENT OPTIONS

PayPal/Credit Cards

PayPal - We accept PayPal, the safest and easiest way to shop online. Pay without revealing your debit or credit card numbers, your bank account details, or entering your address details for every transaction.

You do not need to be a PayPal member to pay by credit card. Prambasket Australia does not retain credit card details in our system. PayPal members may choose to pay by credit card, or directly from their nominated bank account or PayPal balance.

Bank Deposit - You have the option to pay by direct deposit. Choose this option at checkout. Your order will be dispatched once funds have cleared. Any unpaid orders will be cancelled and items returned to stock if payment is not received within 7 days of placing your order. Note : All prices are in Australian Dollars AUD and inclusive of GST.

Visa/Mastercard - You know the Drill. No credit card details or personal information relation to your credit card are kept by Prambasket in any way. 

SHIPPING AND DELIVERY

At Prambasket Australia, we aim to offer great value in all aspects of our business and this includes shipping. That’s why we offer $9.95 flat rate standard shipping and Free Shipping for all orders over $100 within Australia.

Need it extra fast?

We also offer express post – $25 Flat Rate Australia Wide

How long will my delivery take?

Same City
Within the same city parcels typically arrive from same day to the next business day.
Nearby Cities
Parcels travelling to nearby cities typically arrive in 2-3 business days.
Remote and Rural 
Up to 7 Business Days

 

INTERNATIONAL ORDERS

All international orders are posted at a cost of $45 per Prambasket ordered and dispatched within 2 business days. If you have concerns regards shipping estimate or orders of 4 Prambaskets or more, please contact admin@prambasket.com to negotiate the best price.

From time to time, there may be unavoidable delays due to customs inspections. All orders are shipped from Australia. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

Once the orders are dispatched, we are unable to redirect, so please ensure the address on your order is the desired address and the product ordered is correct.

If you place an order for an item that is not available for immediate shipment, you will be advised of the potential delay as soon as possible.

 

RETURNS AND EXCHANGES

Prambasket Australia is committed to ensuring the loyalty of our customers. That is why, in the unlikely event that we have not met your needs with one of our products, we will happily exchange or refund any of our products if the reason for exchange / refund is one of the below;

The product is in some way faulty
The product you receive is a different design to the one ordered
It is also a condition of exchange / refund that we be advised within 14 days of purchase and that the product is returned in perfect condition, unused and in original packaging.

Once the item(s) have been received by Prambasket Australia in the condition outlined above, a refund will be credited back to your original method of payment.

Any shipping fees associated with making returns or exchanges are the responsibility of the customer, unless the reason for exchange / refund is one of the reasons outlined above.

Each Prambasket is covered by a 12 month Warranty. We love our products and the quality and craftsmanship of each and every Prambasket very important to us. This is why we warrant all of our products against defects in materials and workmanship for a period of 12 months from date of purchase.*

Please be aware products may vary slightly to those shown on the website. Some product styles or colours may not be available at times. To the maximum extent permitted by law, Prambasket reserves the right to vary these terms at any time with or without notice.

We ask that you return all defective products for our evaluation. This helps us to provide the best quality assurance to our customers. All defective items returned for warranty service will be replaced at our discretion.

*Please Note: This warranty DOES NOT COVER factory second items or damages caused by improper care, accidents, normal wear and tear or the natural breakdown of materials 

If you are seeking an exchange / refund, or have any other query, please contact us at admin@prambasket.com

 

SECURITY

A safe and secure shopping environment is very important to us. We use PayPal for all our online credit card transactions, one of the safest and most popular methods of online payments, used by thousands of ebayers. You do not need an account to use your credit card with PayPal.

Your credit card details go directly to PayPal and are not recorded by Prambasket Australia, via industry-leading 128-bit SSL encryption technology (the highest level commercially available) to protect vital information. When you pay with PayPal, you shop without sharing your financial information. Plus, PayPal meets the exacting standards of the major card associations, including SAS, PCI, and SDP.

PayPal uses industry standard Secure Sockets Layer 3.0 (SSL) or higher to secure communication sessions. All sensitive information sent between your computer and PayPal servers, is encrypted.

Information is stored on PayPal servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, these firewall-protected servers are not directly connected to the internet.

source: PayPal Security Centre

 

TRADEMARK AND COPYRIGHT - PATENT PENDING

At Prambasket Australia, we have invested so much of our time into bringing you a quality product which we think is worth protecting. That is why all our designs, brands, products, content and images are registered, patented, trademarked and/or the intellectual property of Prambasket Australia. The unauthorised use of this website is prohibited and may not be reproduced in any way without our expressed consent.

 

PRIVACY POLICY

Prambasket Australia is very aware of the need to protect the private details of our valued customers and are absolutely committed to ensuring that this trust is not in any way abused. Any information you provide Prambasket Australia will not be disclosed to any third party for any other purpose. Prambasket Australia does not retain credit card numbers on file.

This privacy policy applies only to the information collected online and Prambasket Australia reserves the right to change the Privacy Policy at any time. We ask that you consult our Privacy policy each time you make a purchase of one of our products.

 

PRODUCT DISCLAIMER 

The Prambasket is not intended to support weights greater than your pram can counterbalance. Do not overweight or overfill your Prambasket, as you could risk tipping over your pram. Do not exceed the recommended 8kg weight carrying capacity of your Prambasket. Always remember to remove your Prambasket from the pram before removing your child or risk tipping over your pram. This is not a toy. Do not use the Prambasket to support weight of a child or adult. Always try to position your Prambasket in a position that is as close to the main body of the pram as possible. In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products. Each Prambasket is covered by a 12-month warranty from date of purchase, unless purchased at a discounted rate due to being a Factory second or Faulty product.